Help

Is this item in stock?

All items that are listed on our site are in stock, in our warehouse. If for any reason we have an issue fulfilling your order we will contact you immediately. Sometimes we may sell products on pre-order and in this case they will not be in stock though we will be taking pre-orders and they will be clearly shown as pre-orders on our website. Preorders will show an expected delivery date.

How can I contact you?

Please email us at:  orders@wheelsandmotion.com.au

Can I pick up my order?

We do not offer pickup. We offer free freight on orders within Australia, and a flat fee rate charged at AUD$20 for delivery to NZ. 

Will my order be securely packaged?

We take great care in ensuring your order is packaged correctly and securely. We want to make sure your item arrives to you how you expect it.

Do you charge Goods and Services Tax?

GST (Goods and Services Tax) is included in the product price you see on our website if browsing from Australian IP address.

If you order from a New Zealand based IP address, you will not be charged the GST component of the price, and you will see this in the checkout when you enter your NZ shipping address.

What is the warranty on my purchase?

All products are covered under Australian warranty for hardware failure, usually between 12 and 24 months from date of purchase.

If you have a warranty issue please emaill  orders@wheelsandmotion.com.au   and include Proof of Purchase and Images of the warranty issue and overall images of the product. We may request more images of the product and damage if we cannot confidently verify the condition of your item.

We will submit all warranty claims to our suppliers and they will evaluate your warranty claim. We will follow it up with them and update you regularly on the status of your warranty claim.

Manufacturers have limited warranties that cover direct manufacturing faults or failures in their products. As with all extreme sports, skateboard and scooter equipment suffers damage as a direct result of participation in the sport. Such damage to equipment is not covered under warranty and the final claim is at the discretion of the distributor or manufacturer of that product.

We only stock reputable brands that stand behind their product.

How long will it take to receive my order?

We dispatch orders within 2 working days from receiving your order.  All orders are dispatched from Metro Melbourne.  Please note public holidays often add time delays to delivery timelines, however we endeavour to meet all quoted despatch timeframes. Orders are shipped with Australia Post and can be tracked via their website, futhermore Australia Post site will indicate general shipping timeframes to your location.

Something is missing from your order?

We carefully pick, pack and check each order. If you discover any item missing from an order please contact us within 48 hours of receiving your order by email to  orders@wheelsandmotion.com.au

Please provide proof of purchase and images if the product is incorrect.

What payment methods do you accept?

Paypal.