Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.   You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.   You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Wheels and Motion Warranty

Globber products are covered under Australian warranty for hardware failure, up to 24 months from date of purchase.  Globber E-scooter batteries are covered by a 1 year warranty from the date of purchase, and the Globber Trike Raincover for 6 months from date of purchase.   Italtrike products are covered under Australian warranty for hardware failure, up to 24 months from date of purchase.   All other brands provide warranty against manufacturer defects, for the original owner, up to 12 months from the date of purchase.

Our warranty covers direct manufacturing faults or failures in our products. With all extreme/ high risk sports, skateboard and scooter equipment suffers damage as a direct result of participation in the sport; and this damage to equipment is not covered under warranty.

Damage due to misuse, abuse, prolonged sun exposure, modification, and regular wear and tear is excluded. Warranty does not cover wheels or bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or other damage of parts that is a result of normal use.  Lightweight EVA foam wheels on Trikes are not all terrain wheels, and will not be covered for improper use.   NOTE that ‘self-repairs’ prior to a warranty claim void this warranty, as will incorrect assembly, or failure to follow assembly instructions.    

The final claim is at the discretion of us as the distributor or manufacturer of that product, and no warranty claim is guaranteed.   We reserve the right to deny any warranty claim and will never issue credit or a cash refund.  We only stock reputable brands that stand behind their product.

You must be the original owner and able to provide proof of purchase (credit card receipt is fine) and provide at least two photos of your scooter, one of the damaged part and one of the complete scooter.   

You must email orders@wheelsandmotion.com.au, with the above detail, plus your full name, address and mobile number, to make a warranty claim.  We will then assess your claim, and advise you of the outcome. Should we require the goods returned, we will offer a return solution at no cost to the claimant. If we deem spare parts will fix the issue, we will send the parts at no cost to the claimant.

The item arrived damaged or missing items

All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing items, we will gladly replace the damaged or missing parts to you. Should we require the goods returned, we will offer a return solution. NOTE that ‘self-repairs’ prior to a warranty claim void this warranty, as will incorrect assembly, or failure to follow assembly instructions.    

All claims for damaged or missing items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.   Please take photographs of any damage and email them to us at orders@wheelsandmotion.com.au.  Do not send the item back, until we advise next steps. We will assess the parts required from the photographs supplied. We will either repair or replace the product for you, or if stocks are exhausted, offer a similar product as a replacement at no cost to the claimant.

Change of Mind Returns

Consumers are not entitled to a refund under the ACCC consumer guarantees, if they got what they asked for but simply changed their mind, the product did not fit, they found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it.  This is highly applicable to helmet purchases so PLEASE ensure you measure your child’s head as per instruction and choose the correct size.

All claims for a refund for a change of mind return must be made within 5 business days of receiving your order. You are required to email orders@wheelsandmotion.com.au quoting your Invoice number and the items you wish to return. You will be advised via return email the address for the item to be sent.

Return items will be sent at your own cost, Wheels and Motion will not cover the postage or freight for change of mind purchases. Note, any shipping rates will not be refundable, only the product cost.   The goods must be sent back to the nominated address and be in their brand new, undamaged condition, and in undamaged packing, to allow to be resold. It is your responsibility to ensure the item/s are packed securely to avoid possible damage from shipping. If these criteria are not met, you may forfeit your refund.   Your refund will be processed back on the original payment method.

We appreciate your patience, kindness and respect, while we assist you with your query.